RETURN

According to the Swedish Distance and Doorstep Sales Act, customers always have 14 days to cancel a purchase. Please contact our customer service at info@mimirose.se, during that time, if you want to return the product for a refund, or exchange it for something else. Refunds on received, approved returns will be made within 7 days. In the event of a dispute, we comply with all decisions issued by the Swedish National Board for Consumer Complaints.

Whenever you return a product, you will be responsible for any damages to it. This is why it’s very important that you return it in the undamaged original packaging. Each product’s papertag must remain on the product. Protect the product well for return shipment. We recommend that you use the same package/box/envelope that was used to send the item to you.

NOTICE OF DEFECTS

According to Swedish law, consumers are entitled to return a defective item up to three years after it has been purchased, but within reasonable time of having discovered the defect. Defects are faults that can be traced to how the product was manufactured. They are not associated with ordinary wear and tear, or the aging of products.

Mimirose reserves the right to, first and foremost, remedy the error. Secondarily, we would redelivery the product. If neither is possible, we will issue a refund. For questions and before you return, please contact our customer service at info@mimirose.se 

Mimirose will make an assessment once we have received the item you have returned to us. We will then contact you to resolve the matter. After we receive the returned item, we will process the case within 30 days. In the event of a dispute, we comply with all decisions issued by the Swedish National Board for Consumer Complaints.

Make a note in the return that includes your order number or receipt and your name and contact information. Then, send the package to our logistics house:

Aditro Logistics AB
Attn: Mimirose
Prognosgatan 1
504 64  BORÅS
SWEDEN